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How do I Reset the Password for My CompactRIO (cRIO)?



Hardware: CompactRIO>>Controllers

Problem:
I locked the IP configuration on my CompactRIO in Measurement & Automation Explorer (MAX) and forgot the password. How do I reset it?

Solution:
Follow these steps to clear the password on a CompactRIO with a VxWorks operating system. 

For LabVIEW Real-Time 2009 and older:
If your CompactRIO has DIP switches, follow these instructions:
  1. Set the IP RESET switch to ON
  2. Reboot the controller
  3. Set the switch to OFF

If your CompactRIO does not have DIP switches, follow these instructions:

  1. Hold the RESET button until the STATUS LED turns solid orange or yellow.
  2. Release the RESET button and the controller will restart. The STATUS LED will blink three times indicating the controller is in Safe Mode.
  3. Hold the RESET button again until the STATUS LED turns solid orange or yellow.
  4. Release the RESET button and the controller will reset the password, reset the IP configuration and restart in Safe Mode.
  5. Find the CompactRIO in MAX and restart the controller into Normal Mode.
The password will be removed.  The IP configuration will need to be reconfigured.
For LabVIEW Real-Time 2010 and newer:
The security settings of the CompactRIO now carry through an IP reset. The cRIO will have to be reformatted in order to clear the password.
  1. Reboot the controller into Safe Mode, by using the DIP switches or holding the RESET button as described above
  2. Reformat the controller in MAX by completing the steps listed in KnowledgeBase 3O1CE2C5: How Do I Format My Real-Time Target and Reinstall the Software?
The CompactRIO will now be usable without a password, but all files that were on the CompactRIO will be lost in the process.
For Linux Real-Time Targets please contact NI Support: 

Our application engineering department will be able to assist customers who need to reset passwords on Linux Real Time Targets. Please reference KB 6B7FB4GW when you contact them for additional information. You can post on the ni.com/forums or email them at support@ni.com.


Related Links:

White Paper: Troubleshoot When Compact RIO Does Not Appear in MAX

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Report Date: 06/25/2008
Last Updated: 08/24/2016
Document ID: 4MOHQERQ

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