Solution
In NI CompactRIO 14.5 (included with the NI-RIO Device Drivers February 2015) and NI CompactRIO Device Drivers August 2015, an issue occurs when updating the safe mode firmware of NI Linux Real-Time targets.
Using a firmware image labeled for a device other than the device you are using can put your device into an unusable state, in which the Ethernet or serial communication appears to be functional but the device does not respond to input. This issue only affects Zynq FPGA-based CompactRIO, Single-Board RIO, and Ethernet RIO devices. If you have a device in this state, use the table below to select a potential recovery option for your device.
| Recovery Option | cRIO-9063
cRIO-9064
cRIO-9065
cRIO-9066
cRIO-9067 | cRIO-9068 | NI 9147
NI 9149 | NI sbRIO-9651
SOM |
|---|
| Use the USB Device port to update the firmware | X | | X | X |
| Use the primary Ethernet port to update the firmware | | X | | |
| Contact customerservice@ni.com to inquire about recovery files | X | X | | X |
An update is available that prevents you from accidentally putting a controller in this state. The update removes any affected firmware files from the host system and installs corrected versions of those files.
Recovery files are only sent out on a case to case basis, if attempting to use this troubleshooting route, you will need to talk to someone from support who will validate if the file is necessary to recovery your system.
If you require the old files for system validation, you can find the files attached to this document. NI strongly recommends that you use the newest firmware because it is compatible with the most recent versions of software for each affected version of LabVIEW.