Timeout Error When Installing Software on CompactRIO

Issue Details

• When I attempt to install software on my CompactRIO, the installation begins, but ends with a timeout error.
• When I try to install the new Linux RT images on my CompactRIO, it fails in the first 2 steps (Format disk, Copy System Files):

Solution

During software installation on the Real Time controller, it is possible that sudden loss of network connectivity, packet collision, or an unsuccessful write to controller memory will cause a timeout error due to installation file corruption. Try the following steps to fix the issue:

• Verify the network connectivity with the RT device.
• Try changing the conneciton cable, damaged cables or ports can cause a bad connection to the host.
• Try switching the cRIO connection method (USB/Ethernet), sometimes USB connection is not fast enough to perform the software installation.
• Verify you have a Linux RT Image installed in your PC, you can check the following link to download the OS Image you need: NI Linux RT System Image

• If the issue persist, see one of the following 3 methods available to format your device:
  • (Method 1: NI MAX Formatting). In NI MAX, go to Remote Systems, identify your RT device and right click on it, then choose the format disk option

• If after formatting the target the issue is still present, there should be a software corruption in the software installed on the host computer. Remove and reinstall all the software required for your cRIO using NI Package Manager.
• Try to use a second PC as the host to install the software in your cRIO.

Contact NI Technical Support Team for further assistance.