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DIAdem Crashes Upon Launching

Primary Software: DIAdem
Primary Software Version: 9.1
Primary Software Fixed Version: N/A
Secondary Software: DIAdem

Problem:
When I try and launch DIAdem 9.1, the program seems to crash. I have heard of issues involving McAfee Antvirus and do have McAfee 8 installed. What's going on and how can I fix this problem?

Solution:
There have been several issues with DIAdem and McAfee Antivirus. In this case, DIAdem is crashing due to the fact that the DIAdem and McAfee scripts are colliding. To fix this issue, install DIAdem 9.1 SP2. After installing this service pack, DIAdem should launch fine. Refer to the links below for further information and downloads.

Related Links:
Drivers and Updates: DIAdem
KnowledgeBase 3DG99UDZ: Error Message when using McAfee VirusScan (Enterprise) 8.0 and DIAdem Simultaneously
KnowledgeBase 3WDACIDR: Receiving Runtime Error 217 When Opening DIAdem 9.0

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Report Date: 04/28/2005
Last Updated: 05/15/2006
Document ID: 3KR6UTN6

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