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Why is My Target Not Listed in MAX 4.2 When in Safe Mode or Unconfigured?

Primary Software: Utility Software>>Measurement & Automation Explorer
Primary Software Version: 4.2
Primary Software Fixed Version: 4.2.1
Secondary Software: N/A

Problem:
I just received a new LabVIEW Real-Time (RT) controller (FieldPoint, Compact RIO, PXI Real-Time, etc) or FieldPoint network module.  When I boot the controller into Safe Mode or the network module into IP Reset mode, it does not show up in Measurement and Automation Explorer (MAX) under Remote Systems. I tried to reset the IP Address on the RT controller as well and I still cannot see it in MAX. What is the problem?

Solution:
This problem only exists in MAX 4.2. If you have MAX 4.2 and the only targets on your subnet are in an unconfigured state or in safe mode, MAX will not list any targets under Remote Systems. This problem mainly effects customers that installed the February 2007 Driver CD.

To resolve this issue, please update your driver to a version that includes MAX 4.2.1 or later, or install the patch that is linked below.

MAX 4.2 Patch Instructions

1. Log in as Administrator or as a user with Administrator privileges
2. Close all National Instruments applications
3. Download the patch from ftp://ftp.ni.com/support/max/4.2/maxupdate4203025.exe
4. Run the self-extracting file maxupdate4203025.exe to apply the patch
5. Reboot the machine to complete the application of the patch
6. Launch MAX and verify that you can see your RT targets under Remote Systems

Affected RT Targets
PXI 814x, 815x, 817x, 818x, 819x
CVS 145x
cRIO 900x
Desktop PC
FP/cFP 160x, 180x, 200x, 210x

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Report Date: 03/19/2007
Last Updated: 08/10/2007
Document ID: 47IC8SCW

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