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Plug and Play Board Not Detected by Windows 2000

Hardware: Legacy DAQ Devices>>Multifunction DAQ

Problem: What troubleshooting steps should I follow if my plug and play board is not detected by Windows 2000?

Solution:

In the Device Manager window, look for a directory called "Other Devices" and double-click on it. You should see something like the following (the board may not be the same as yours).

Note: If you do not see the "Other Devices" directory, follow the link at the bottom of this page to inspect the Windows registry.
Left-click once on your board to highlight it. Click on the "Uninstall" button on your toolbar (or Action » Uninstall).

Note: You may need to left-click on a second entry for the device and uninstall it as well. It is normal for ISA bus E series boards to use two separate device listings.
Click on the "Scan for Hardware Changes" button on your toolbar (or Action » Scan for Hardware Changes). Windows 2000 should find your board again and list it under "Data Acquisition Devices."

If your board is not listed under "Data Acquisition Devices" or "Other Devices"

Close all applications and power off your computer.
Unplug the board from the computer and reboot your computer without the board.
Go Settings » Control Panel » System, choose the "Hardware" tab, and click on "Device Manager" button. Be sure your board is not listed there.
Power off your computer again and reinsert the board (preferably in a different ISA/PCI slot).
Your board should now be listed under "Data Acquisition Devices" in the Device Manager.
If your board is still not detected:

First try KnowledgeBase: 1BKCEUL1
Then:

For PCI Cards: Submit a Technical Report Request to our applications engineers. Mention that you have already followed the troubleshooting advice given here.

For ISA (AT-, PC-) Cards: Use KnowledgeBase 3YKGAC88 to edit your Windows registry

Report Date: 06/22/2006
Last Updated: 08/06/2006
Document ID: 3YLE8488