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Why Does My Lookout Client Process Suddenly Stop Updating After 10-15 Minutes?

Primary Software: Lookout
Primary Software Version: 6.0
Primary Software Fixed Version: N/A
Secondary Software: N/A

Problem: I have just installed Lookout on a high-performance computer. My client process works as expected for about 10-15 minutes when it suddenly stops updating. Although I do not see any red X's on my interface, it appears communication has been lost. What's wrong?

Solution: Logos 4.5.0.204 and earlier does not work properly for systems that either implement hyperthreading, support mulitple processors, or run faster than 2.1 GHz. A fix has been developed for Logos and can be downloaded from the following link. See the Readme file for installation instructions.

Related Links: Drivers and Updates: Logos, Citadel, and Time Synchronization Service
KnowledgeBase 34ACNLL1. Can I Run Lookout on Windows 2000 Server OS?
Lookout 5.1 Release Notes

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Report Date: 12/11/2003
Last Updated: 06/11/2004
Document ID: 34ADGVL1

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