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USB 232/4 Device Shuts Down

Hardware: Serial>>RS-232>>USB-232/4

Problem:
My USB 232/4 device works for a while and suddenly turns off and then back on after a couple of minutes. I have already checked the USB power settings in Device Manager to disable allowing to turn off device for power savings. I also verified that only one device is connected to one USB root hub but my device still turns off randomly.

Solution:
This behaviour may be caused by driver issues. If you have NI-VISA 4.0 or older, upgrade to NI-VISA 4.1 or later. If you have NI-Serial 3.1 upgrade to NI-Serial 3.2 or later. You can download these drivers from the Drivers and Updates site.

Related Links:
KnowledgeBase 2I5FOOYY: Why Do I Get the Message "not sufficient current of not-self-powered-hub for this controller" After I Plug in the GPIB-USB-A
KnowledgeBase 459IA8N5: USB-232/4 Loses Ports In Measurement & Automation Explorer
KnowledgeBase 2JS822BH: How Can I Extend the USB Cable for My NI USB Device?


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Report Date: 12/04/2007
Last Updated: 12/28/2007
Document ID: 4G3D98YX

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