My Software Installation Failed and I Receive Error Messages when I Try to Reinstall. How Do I Fix the Failed Install?

Primary Software: Utility Software>>Measurement & Automation Explorer
Primary Software Version: 1.0.1
Primary Software Fixed Version: N/A
Secondary Software: Other NI Software, Driver Software, Instrument Drivers/IVI, Calibration Executive, Motion Assistant, Vision Assistant, DIAdem, Switch Executive, LabVIEW Run-Time Engine, LabWindows/CVI Run-Time Engine, Utility Software, LabVIEW Toolkits, Measurement Studio Add-ons, LabWindows/CVI Add-ons, Vision Builder for Automated Inspection, LabWindows/CVI Development Systems, Measurement Studio, LabVIEW Development Systems, LabVIEW Modules, Lookout, MATRIXx, TestStand

Problem:
When I was installing or uninstalling my National Instruments software, using the .msi file, I received one of the following types of error messages:

Another installation is in progress. (Even though there is not another installation in progress.)
Please uninstall the previous version. (Even though it is either not installed or there is not an option to uninstall it.)

Solution:
MSI installers generate hundreds of interdependent registry keys when installing a program. If one of the keys is missing or is changed, install and uninstall problems can result. In order to repair the registry keys, restart your computer, install and run the MSI clean up utility. This will repair most of the installation issues.

You can download the MSI clean up utility appropriate for your operating system from Microsoft's website linked below.

If you are having further issues, please contact National Instruments technical support at www.ni.com/ask.

Related Links:
External Link: Windows Installer CleanUp Utility

Attachments:

Report Date: 01/16/2002
Last Updated: 12/05/2008
Document ID: 2HFHCE5F

Your Feedback!

Poor | Excellent

Yes

Document Quality?

Answered Your Question?

Please Contact NI for all product and support inquiries.