Why Do I Get "Error, the Printer is not Set Up Correctly" When I Click on the Print Button?
Primary Software: Other NI Software>>BioBench
Primary Software Version: 1.2
Primary Software Fixed Version: N/A
Secondary Software:
Problem: I need to print some of the screen shots and some data directly from array analysis, but when I click on the "print" button, the "Error, the printer is not set up correctly" message occurs. The only thing I can print from BioBench 1.2 (BB 1.2) without this error is the report printing function. I have a postscript printer and I have set the postscript option to be "true." What should I do?
Solution: This problem is a result of a limitation in Windows 9x regarding the size of an image that you can send to the printer. The problem does not occur on Windows 2000/NT. This problem appeared with the increased color options of LabVIEW 6.0 on which the BB 1.2 is based. Although it is not immediately obvious, your video driver and settings play a role in printing.
- Try adjusting the color palette your driver uses (i.e., 256 color, high color, true color). The error may occur only in one of these modes. Also, change the resolution (number of pixels) to represent the Screen Area; e.g., change from a 1024 x 768 display to an 800 x 600 pixel display.
- Certain video drivers also support "acceleration" modes. Using a non-accelerated mode often eliminates the error. For Windows 95/98, right-click on your My Computer icon and select "Properties" from the pop-up menu. On the Performance tab, click the Graphics button and change the Hardware Acceleration (e.g., if it is set to "Full", lower the setting a notch or two); for Windows 2000/NT, right-click on your Desktop and select "Properties" from the pop-up menu. On the Settings tab, click the Advanced button and go to Troubleshooting.
- In Windows, the standard VGA driver provided by the operating system is very stable. Try using this driver in place of the specific one written for your video hardware. If the error is eliminated, there is likely a problem with your vendor-provided video driver.
- These errors are most often fixed with the latest video/printer driver. Be sure to contact your hardware manufacturer and install the latest driver. An easy way to determine if your error is "driver-related" is to move your code to another machine (and hopefully a different set of drivers) and see if the error persists. If the problem is printer related, try another printer.
- Make sure there are at least 100M available space in your C: drive. If not, set the virtual memory to the other drive which has larger available space.
Related Links: BioBench Support
Attachments:
Report Date: 11/09/2001
Last Updated: 02/28/2003
Document ID: 2F87LR74
