System boots but boards are not recognized by MAX or Device Manager

Link LED will blink RED or will be OFF.

Check the cable connection. Make sure the smaller side of the cable connector is plugged in correctly.

Note: Once the cable is plugged in incorrectly, the head gets stretched and it will be easier to plug in incorrectly.

Device Manager: Error Code 12

Cardbus Driver

Uninstall the PXI-Cardbus-8310 Driver. The majority of Error code 12 problems are caused by this driver.

Note: 8310 Cardbus Driver is not part of the National Instruments Software bundle under the Add/Remove Program. Refer to the picture below.

August 2007 driver CDs will have a fix to prevent this problem.

In the meantime contact support to apply a registry fix. KnowledgeBase ID 41KGILF7 explains the problem.

PXI Chassis

PXI Express Chassis

Integrated MXI-Express PXI-1033

Single-Segment PXI-1031/36/42

Multi-Segment PXI-1044/45

PXIe-1062Q

PXIe-1065

PC Compatibility

ASPM

 Note 1

Bus Enumeration

Note 2

Note 2

Error Code 12 Non-Cardbus Driver

Note 3

Note 3

Note 3

Note 1

Power Management - ASPM

Seen primarily will Dell Laptops today. You may encounter the computer freezing while Windows boots or after Windows has loaded.

ASPM may also cause a decrease in MXI-Express performance, reducing the bandwidth by almost half.

Update the BIOS.

Dell has released new BIOS for models like the D820 and is proactively posting new BIOS code for new models that fix the problem by disabling ASPM.

Note 2

Bus Enumeration

Computer hangs on BIOS screen or does not boot.

More likely when using multi-segment chassis or daisy-chaining several single segment chassis. We do not expect compatibility problems with one single-segment chassis due to minimal resource allocation requirements.

Update the BIOS to the latest version.

Check for compatible computers from the documents linked below.

R&D is working on a filter driver to fix this incompatibility independently of the BIOS or computer for systems running Windows XP. For Windows Vista a fix will be available with Service Pack 1.

Note 3

Device Manager: Error Code 12 Non-Cardbus Driver

Chassis cannot be identified properly in MAX.

In Device Manager, one of the backplane bridges (PXI) or emptly PXI-Express slots show an exclamation mark indicating Error Code 12

Also Reference Cardbus Driver issue on the list below.

This is a BIOS problem allocating resources to empty slots. Try updating the BIOS to the latest version.

This problem usually comes up when using a multi-segment chassis with empty segments or when using a PXI Express chassis with some empty PXI-Express slots. The BIOS does not add resources consistently to empty bridges; therefore, appearing in Device Manager with an exclamation mark and error code 12.

R&D is working on a filter driver to fix this incompatibility independently of the BIOS or computer.