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How do I recover from a Blue Screen after installing NI FlexRIO 13.1?



Primary Software: Driver Software>>NI-FlexRIO
Primary Software Version: 13.1
Primary Software Fixed Version: N/A
Secondary Software: N/A

Problem:
After installing NI RIO 13.1, or NI IMAQ 13.1, or NI FlexRIO 13.1 my system generates a blue screen on startup with a message about nischifk.sys and a page fault.

Solution:

One of the components installed by NI FlexRIO 13.1 and 13.2 has an incompatibility with the BIOS on certain systems preventing them from booting up properly. The following instructions will disable the incompatible component and allow the affected system to boot up properly.

See the this KB for details on the patch that can be applied to unaffected systems


Boot into Safe Mode

1)      Boot into the BIOS by pressing esc on startup

2)      Select System Recovery with F11

3)      Select Troubleshoot 

4)      Select Advanced Options


Option 1: Using Startup Settings

5)      Select Startup Settings

6)      Confirm Restart

7)      After restart, select F4 option for Enable Safe Mode


Option 2: Using Command Prompt

5)      If Startup Settings is not listed, instead choose Command Prompt

6)      Into the Command Prompt, input:
bcdedit /set {default} safeboot minimal

7)      Close the command prompt and select Continue


Edit Registry Key

8)      Once booted into Safe Mode, open regedit

9)      Find Key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E97D-E325-11CE-BFC1-08002BE10318}. There should be a value with name UpperFilters with nischifk in the data string

10)   Double click on UpperFilters and remove only nischikf from that string and select OK

11)   If command prompt was used to boot into safe mode, shutdown and follow steps 1-7 using the following command instead on step 6:
bcdedit /deletevalue {default} safeboot

12)   Shutdown the machine and boot normally (not into safe mode). It should be successful.


Uninstall FlexRIO 13.1/13.2

1)      Once booted, open Programs and Features

2)      Double click National Instruments in the list

3)      Find NI FlexRIO in the list, highlight it and click Remove. Select Remove All when prompted

4)      After uninstall, select Restart when prompted.


Install FlexRIO 13.2.1 or later

1)      Follow installer instructions to install NI FlexRIO 13.2.1 or later.

2)      Select Restart  when prompted



Related Links:
Drivers and Updates: NI FlexRIO 13.2.0 Patch
Drivers and Updates: NI FlexRIO 13.2.1
AE KB 6N1ECMOA: NI FlexRIO 13.2.0 Patch Details

Attachments:





Report Date: 07/02/2014
Last Updated: 07/23/2014
Document ID: 6N1F29OA

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