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Why does my GigE Vision Camera not work in Vision Builder AI with IMAQdx?

Primary Software: Driver Software>>NI-IMAQdx
Primary Software Version: N/A
Primary Software Fixed Version: N/A
Secondary Software: Vision Builder for Automated Inspection

Problem: I have a GigE Vision Camera and I can get images in MAX and LabVIEW. However, when I open the Acquire Image (IEEE 1394 or GigE) step, I am able to set it up properly and change attributes. However, when I click OK, the step always fails. Vision Builder AI puts the step in the State window but the step always fails and no image is displayed.

Solution: This error is caused due to a mismatch in software between the camera manufacturer and National Instruments. In order to fix this issue, you will need to install an NI-IMAQdx patch.

There are two different patches for different versions of NI-IMAQdx.
If you have NI-IMAQdx 3.0.0, please upgrade to NI-IMAQdx 3.0.1 by installing Vision Acquisition Software 8.2.3 before applying a patch.
If you have NI-IMAQdx 3.0.1, please use the NI-IMAQdx 3.0.2 patch.
If you have NI-IMAQdx 3.1.0, please use the NI-IMAQdx 3.1.1 patch.
Do not use the NI-IMAQdx 3.1.1 patch on previous versions of NI-IMAQdx as this will lead to corruption of your install base.

This issue has been fixed on NI-IMAQdx versions greater than 3.1.0.

Instructions:
Download and extract the appropriate patch from the links below. Then run the file imaqdx.msi.
After installing the patch, you will need to reboot and activate NI-IMAQdx again. Your existing serial number will activate the patched product.

Related Links:
Patch: NI-IMAQdx 3.0.2 (28.5 MB)
Patch: NI-IMAQdx 3.1.1 (37 MB)

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Report Date: 09/19/2007
Last Updated: 09/21/2007
Document ID: 4DI9BI5L

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