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Why does my GigE Vision Camera not work in Vision Builder AI with NI-IMAQdx?

Primary Software: Driver Software>>NI-IMAQdx
Primary Software Version: 3.0
Primary Software Fixed Version: N/A
Secondary Software: Vision Builder for Automated Inspection

Problem:
I have a GigE Vision Camera and I can acquire images in MAX and LabVIEW. However, when I open the Acquire Image (IEEE 1394 or GigE) step in Vision Builder AI (VBAI), I am able to configure the camera properly and change attributes, but when I click OK, the step always fails. Vision Builder AI puts the step in the State window but the step always fails and no image is displayed.

Solution:
This error is caused due to a mismatch in software between the camera manufacturer and National Instruments. In order to fix this issue, you will need to install an NI-IMAQdx patch.

There are two different patches for different versions of NI-IMAQdx.

  • If you have NI-IMAQdx 3.0.0, please upgrade to NI-IMAQdx 3.0.1 by installing Vision Acquisition Software 8.2.3 before applying a patch.
  • If you have NI-IMAQdx 3.0.1, please use the NI-IMAQdx 3.0.2 patch.
  • If you have NI-IMAQdx 3.1.0, please use the NI-IMAQdx 3.1.1 patch.
  • Do not use the NI-IMAQdx 3.1.1 patch on previous versions of NI-IMAQdx as this will lead to corruption of your install base.
Instructions:
Download and extract the appropriate patch from the links below. Then run the file imaqdx.msi.
After installing the patch, you will need to reboot and activate NI-IMAQdx again. Your existing serial number will activate the patched product. This specific issue has been fixed on NI-IMAQdx versions greater than 3.1.0.  However, there is a similar issue that arises when using cameras that are not fully DCAM compliant, which is documented in KnowledgeBase 4A4MIAP6: Acquisition Step in VBAI Always Fails when Using IMAQdx

Related Links:
Patch: NI-IMAQdx 3.0.2 (28.5 MB)
Patch: NI-IMAQdx 3.1.1 (37 MB)
KnowledgeBase 4A4MIAP6: Acquisition Step in VBAI Always Fails when Using IMAQdx

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Report Date: 09/19/2007
Last Updated: 04/23/2009
Document ID: 4DI9BI5L

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