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Why Do I Receive a Minimum Screen Resolution Error When I Open Vision Assistant?

Primary Software:
Primary Software Version: 8.5
Primary Software Fixed Version: N/A
Secondary Software: N/A

When I open Vision Assistant, I receive an error pop-up stating the following:

Vision Assistant requires a minimum screen resolution of 1024x768

However, my computer is set to this screen resolution. Why do I receive this error?

The minimum screen resolution for Vision Assistant is 1024x768.  This means that the usable screen area must be 1024x768, not just the resolution of the monitor.  Therefore, there are three possible reasons that you could get this error.
  • Actual screen resolution
    If you are using an older monitor, or monitor that does not support a higher resolution, then Vision Assistant will give this error.

  • Available screen space
    If your screen resolution is set to this minimum value of 1024x768, any toolbar that takes up pixels will actually cause the available screen size to be less than the minimum.  Therefore, any extra toolbar, such as  the Windows Toolbar or Microsoft Office toolbar can cause Vision Assistant to not open.  Auto-hiding the Windows Toolbar and/or Exit the Microsoft Office Toolbar may be necessary in order for Vision Assistant to run.

  • Use of Windows Magnifier
    If you are using the Windows Magnifier feature in Windows, the screen size may be improperly reported to Vision Assistant, which may trigger this error.  Please turn off the Magnifier and try again.

Related Links:
Tutorials: NI Vision Assistant Tutorial (Multilingual)
Machine Vision Software


Report Date: 06/30/2006
Last Updated: 01/21/2010
Document ID: 3YT8QQIZ

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