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Why do I receive a minimum screen resolution error when I open Vision Assistant?

Primary Software: Vision Assistant
Primary Software Version: 7.1.2
Primary Software Fixed Version: N/A
Secondary Software: N/A

Problem:

When I open Vision Assistant, I receive an error pop-up stating the following:

Vision Assistant requires a minimum screen resolution of 1024x768

However, my computer is set to this screen resolution.  Why Do I receive this error?

Solution:

The minimum screen resolution for Vision Assistant is 1024x768.  This means that the available screen AREA must be 1024x768.  Therefore, if your screen resolution is set to this minimum value, any toolbar that takes up pixels will eat into this available area.  Therefore, the Windows Toolbar or Microsoft Office toolbar can cause Vision Assistant to not open.  Auto-hiding the Windows Toolbar and/or Exit the Microsoft Office Toolbar may be necessary in order to make Vision Assistant run. 

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Report Date: 06/30/2006
Last Updated: 08/28/2006
Document ID: 3YT8QQIZ

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