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Archived: Why is the Product Activation Phone System Disconnected When I Call?

This document has been archived and is no longer updated by National Instruments

Primary Software: NI License Manager
Primary Software Version: 2.1
Primary Software Fixed Version: N/A
Secondary Software: N/A

I do not have access to internet on my computer but need to activate my NI Products.  I selected the option to Call National Instruments.  However, when I call the number given it is disconnected, how do I activate my products over the phone?

National Instruments has decided to deprecated the automated phone system for activation. 

In order to activate your NI Software on a computer without internet access you can:
  • Use a Web browser on this or another computer
  • Send an email from this or another computer
  • Send a fax
You can get these options when in the Activation Wizard selecting Use a Web browser, email client, telephone, or fax machine to acquire an activation code.  For more information about the other activation methods, please see the links below.

If your only option is to activate over the phone, please go to From their find your local branch and it will give you the phone number you may call during business hours to get further assistance. 

Related Links:
KnowledgeBase 30Q8MT6E: How Does the Auto Activation Method Work?
KnowledgeBase 30QBHQ6E: How Does the Web Activation Method Work?
KnowledgeBase 30Q7RO6E: How Does the Email Activation Method Work?


Report Date: 08/27/2003
Last Updated: 08/14/2014
Document ID: 30Q8596E

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