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Why Am I Unable to Update My Version of NI Update Service in Windows Vista or Windows 7?



Primary Software:
Primary Software Version: N/A
Primary Software Fixed Version: N/A
Secondary Software: N/A

Problem:
I am prompted to update my version of NI Update Service, but the downloaded update will not run and I receive an error indicating that I cannot install the update.  Why is this error occurring?




Solution:
If you are running Microsoft Windows 7 or Windows Vista, you must run NI Update Service as an administrator.  Windows defines an administrator account as "a user account that lets you make changes that will affect other users." Installing new versions of NI software falls under this category. Complete the following steps to elevate NI Update Service to run as an administrator:

1.  Close NI Update Service.
2.  Run NI Update Service as an administrator:
  a. Navigate to NI Update Service from Start»All Programs»National Instruments»NI Update Service.
   b. Right-click NI Update Service
   c. Select Run as administrator

Figure 1: Running NI Update Service as an Administrator

NI Update Service will now run as expected.  It will download and install available updates You can set the program to always run as administrator by completing the following steps:

1.  Close NI Update Service.
2.  Navigate to NI Update Service from Start » All Programs » National Instruments » NI Update Service.
3. Right-click NI Update Service
4. Select Properties from the menu displayed above.
5. Navigate to the Compatibility tab. 
6. Select Run this program as an administrator under the Privilege Level.

Figure 2: Setting the Privilege Level

If these steps do not work, please try the steps listed in Knowledge Base 5C8FQ2CZ: Unable to Update Current Version of NI Update Service. This Knowledge Base article discusses the situation where the NI Update Service appears to pause on the "Checking for new versions" state.


Related Links:
KnowledgeBase 4KKEK7H0: Disabling NI Update Service

KnowledgeBase 5C8FQ2CZ: Unable to Update Current Version of NI Update Service

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Report Date: 08/04/2010
Last Updated: 04/07/2014
Document ID: 5C3CH9CZ

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