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Why Does NI Service Locator Not Start?



Primary Software: Utility Software>>NI Example Finder
Primary Software Version: 1.0
Primary Software Fixed Version: N/A
Secondary Software: N/A

Problem:
When I try to open the NI Example Finder I get the message: Error: NI Service Locator is not running. I tried to manually start the NI Service Locator by opening up the Windows Services window, but as soon as I press start the NI Service Locator it immediately stops again or I receive a message that says: The NI Service Locator service on the local computer started and then stopped. Some services stop automatically if they have no work to do, for example, the performance logs and alerts service. The NI Service Locator then stops again. Why wont Windows let me start the NI Service Locator?

Solution:
NI Example Finder uses a local TCP/IP connection to communicate with applications such as NI Service Locator and HelpServer. Some personal firewalls, such as McAfee, block these applications from starting. After disabling the personal firewall, the NI Service Locator can be restarted using the following instructions:
  

      Windows 10
    1. Log in as an administrator or as a user with administrative privileges
    2. Right click on the Windows icon (Start button) and select Control Panel
    3. Select System and Security»Administrative Tools»Services
    4. Right-click on the NI Service Locator and select Stop
    5. Wait a minute until the service has stopped, and then right-click and select Start
    6. Restart LabVIEW and see if you still get the error
    Windows 7
    1. Log in as an administrator or as a user with administrative privileges
    2. Select Start»Control Panel»System and Security»Administrative Tools»Services
    3. Right-click on the NI Service Locator and select Stop
    4. Wait a minute until the service has stopped, and then right-click and select Start
    5. Restart LabVIEW and see if you still get the error
    Windows 2000/XP
    1. Log in as an administrator or as a user with administrative privileges
    2. Select Start»Settings»Control Panel»Administrative Tools»Services
    3. Right-click on the NI Service Locator and select Stop
    4. Wait a minute until the service has stopped, and then right-click and select Start
    5. Restart LabVIEW and see if you still get the error


Note: From LabVIEW 2010 to LabVIEW 2012, the NI Service Locator was integrated into the System Web Server. When following the above steps with LabVIEW 2010 through LabVIEW 2012, replace NI Service Locator with NI System Web Server.

The error message in versions earlier than LabVIEW 2010 will look like this:

For LabVIEW 2010 to LabVIEW 2012 the error message looks like this:

For LabVIEW 2013 and later versions the error message looks like this:




To allow NI Service Locator to run with a personal firewall running, the NI Service Locator must be configured to have server and client permission. The following need to be added to your personal firewalls exceptions/safe list/program permission properties manually:
  • NI Service Locator (C:\Program Files (x86)\National Instruments\Shared\nisvcloc.exe)
  • NI Example Finder (C:\Program Files\National Instruments\Shared\Example Finder\1.0\BIN\NIExampleFinder.exe)
  • LabVIEW (<LabVIEW>\LabVIEW.exe)
Note: The NI Service Locator is a service that runs in the background of the operating system. This service enables the proper execution of several features including the LabVIEW Example Finder and some help options in LabVIEW. If this service is not running or is not running correctly, some of these features will not execute correctly.

If none of the above options are successful, please contact Technical Support at National Instruments and reference KB ID 7OTFR7UB. 


Related Links:
KnowledgeBase 2XQF5NWQ: My Personal Firewall Seems to Increase LabVIEW Launch Time
KnowledgeBase 5DM7PAYV: Why Is There No "NI Service Locator" Entry in my List of Services

Attachments:
NIServiceLocator.JPG





Report Date: 08/12/2008
Last Updated: 10/05/2017
Document ID: 4OBHQQQX

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