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What Do I Do if the Activation Code I Received Did Not Work?

Primary Software: Other NI Software>>NI License Manager
Primary Software Version: 3.7
Primary Software Fixed Version: N/A
Secondary Software: N/A

I completed the activation process and I did not receive an activation code, or I did receive a 20-digit activation code and it does not work when I try to use it. What can I do?

Activation codes are generated based upon the combination of product, serial number, version, and computer ID.

Ensure the correct information was entered. Verify:
  1. Computer ID
  2. Product - for example, LabVIEW and LabVIEW Remote Panels are not the same.
  3. Version - for example, LabVIEW 2012 and LabVIEW 2012 SP1 will not have the same activation code.
  4. Serial Number - ensure that the serial number you enter is for the exact product you are activating.
  5. Make sure the customer has NI License Manager 3.7 or above installed. There have been problems with activation codes not working for versions before 3.7.
If possible, use the Automatic activation method. This method doesn't require any manual data entry except for the serial number. This method does require an internet connection on the computer trying to activate. It will automatically install the activation code if the serial number matches the product.

For more information, please see the Activation FAQ. If you have verified that the information was entered correctly but the activation code still fails, please contact NI Technical Support. Navigate to the NI Technical Support home page and then click Contact an Engineer in the My Support Services section. In the meantime, you can use the product in the evaluation mode.

Related Links:
KnowledgeBase 2ZM9666E: How Can I Find My Computer ID?
Products & Services: Activation FAQ
Product Activation and Licensing


Report Date: 05/02/2005
Last Updated: 10/05/2017
Document ID: 3L1ESA6E

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