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Multisim or Ultiboard gives "No more instances of the program can be run on the network" message when launched or while working with the program.

Primary Software: Electronics Workbench>>Multisim
Primary Software Version: 9.x
Primary Software Fixed Version: 9.x
Secondary Software: Electronics Workbench>>Ultiboard

Problem: I tried to launch (or was already working with) Multisim 9 or Ultiboard 9 and I received error message saying "No more instances of the program can be run on the network".

Solution: This message is returned when all available license seats have been used up. When a user shuts down the client application normally, their seat should be released immediately; however, when a client application terminates unexpectedly (the computer is turned off while running or there is a fatal error), the license server may take up to five minutes to relinquish this license for reuse. If you believe that there should be seats available and clients are being denied licenses, waiting for five minutes to log on is usually sufficient to allow these seats to be freed.

The administrator may also wish to check the Network License Server control screen and try to identify unused but unreleased licenses by their computer name or IP address subdomain. If the administrator logs off these users, their licenses will be immediately available for new clients. The administrator may also check for users running multiple clients on a single machine.

In extreme cases, the administrator may click the "Restart" button on the Network License Server. This will immediately release all licenses and then reissue them silently to active authorized users only. For most client users, this will be an invisible process. This option should however be used with caution: if the number of clients requesting licenses is indeed over the seat limit, the license server cannot guarantee that exactly the same set of clients will be granted licenses as had them before the reset operation. Therefore, some authorized clients may be given the "no more instances of the program can be run on the network" message in the middle of their active session and be prohibited from continuing their work (however, they will be given the opportunity to save their work).

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Report Date: 11/22/2006
Last Updated: 11/23/2006
Document ID: 43LD33XL

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