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Why is My NI License Manager Slow or Not Responsive with a Configured Network Server on Another Domain?

Primary Software: Other NI Software>>NI License Manager
Primary Software Version: 3.2
Primary Software Fixed Version: N/A
Secondary Software: Other NI Software>>NI Volume License Manager

Problem:
I have NI software installed on the Windows Vista operating system.  I have a license server which is on another domain.  The correct information (server name and port) has been configured through a Volume License Installer or in NI License Manager.  However, NI License Manager is extremely slow to respond or appears frozen.  What can I do to solve the issue?

Solution:
This issue is a known bug with the MacroVision FLEXlm software used in our licensing technologies.  In order to resolve the issue, you need to add the server's domain to the DNS suffix list under TCP/IP advanced properties.
  1. Go to Control Panel » Network Connections.
  2. Select the Internet Protocol (TCP/IP) under the connections list, and click the Properties button.
  3. Click the Advanced button at the bottom of the General tab.
  4. Select the DNS tab. Select the Append these DNS suffixes radio button if not already selected, and add the DNS suffix using the Add button.  Here is an example dialog with a dns suffix added:


Related Links:
KnowledgeBase 3MR88V1F: Why do I Get the Error "Unable to Communicate With License Server" When Trying to Launch NI Software?

Attachments:
DNS Suffix Screenshot Imagess1.jpg

Report Date: 06/06/2007
Last Updated: 09/12/2008
Document ID: 4A5AN48M

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