Lookout Web Client Troubleshooting
Primary Software: Lookout
Primary Software Version: 5.1
Primary Software Fixed Version: N/A
Secondary Software: N/A
Problem: How do I troubleshoot problems with a Lookout Web Client?
Solution: Lookout troubleshooting can be divided in two separate tasks: Troubleshooting exports and downloads.
Troubleshooting Exports- Lookout export gives: Web Export Error: "Cannot find this file for exporting Lookout_path"
Versions: 4.5.0.9 (shipping version)
Details: See KnowledgeBase 25BBUIJ6
- Lookout export gives: Web Export Error: "Could not copy process_file_name to export directory"
Versions: 4.5
Details: See KnowledgeBase 25HBFAJ6
- Lookout export gives: Web Export Error: "Could not create export directory!"
Versions: All
Details: See KnowledgeBase 25HBONJ6
- Lookout export gives: Web Export Error: "Process will not run in a client version of Lookout!"
Versions: All
Details: See KnowledgeBase 25HBUGJ6
Troubleshooting Downloads- Internet Explorer gives: "This page provides potentially unsafe information to an ActiveX control. Your current security settings prohibit running controls in this manner. As a result, this page may not display correctly."
Versions: All
Details: See KnowledgeBase 25HCDKJ6
- Download process gives: "Lookout Web Control could not download process_file_name.fil"
Versions: All
Details: See KnowledgeBase 28BA1VJ6
- Only a blank page is displayed after I confirm the download.
Versions: All
Details: See KnowledgeBase 1XHH85M6
- Download process gives: "Error downloading file."
Versions: All
Details: See KnowledgeBase 25LBUIJ6
- Downloading a Lookout Web client process causes a crash in IEXPORER.exe
Versions: 4.5
Details: See KnowledgeBase 25LCF1J6
- Loading a process gives: process_file_name "Not a Lookout process file."
Versions: 4.5
Details: See KnowledgeBase 25LCBVJ6
What else? In case these troubleshooting steps don't help, try completely remove all components of the Web Client from your computer. See KnowledgeBase 25OAIMJ6 (linked below) for more information.
Related Links:
Product Manuals: Lookout Developer's Manual
KnowledgeBase 25OAKEJ6: What Are the Components of a Lookout Web Client?
KnowledgeBase 25OAIMJ6: How Do I Remove the Lookout Web Client from My Computer?
KnowledgeBase 1XACE1J6: How Do I Set Up a Lookout Web Client with Lookout Using the Apache Web Server?
Attachments:
Report Date: 01/22/2001
Last Updated: 04/19/2005
Document ID: 25LFBIJ6
